Business change Management Essay Example | Topics and Well Written Essays - 3000 words

Business assortment Management - Essay ExampleOrganizational change is a term generally used for an extensive change within the organization where companies try to change, pass or also reengineer their processes. In most cases, organizational change tends to be radical and can authorize to reorientation of the business. Any change within an organization is generally based on external factors that touch them and form the driving force. Since organizational changes ar very deep-seated stakeholders of the fraternity also tend to be impacted. This paper aims at discussing the changes management strategies that can be adopted by Huanghe engineering to overcome the issues that are organism faced within the organization. The paper will provide an overview of the current issues, followed by a expand discussion of the proposed solution and the possible challenges. Current Issues The rapid expansion of the business has led the companion to modernize and work as three different and ind ependent units. Although Huanghe Technology has very effectively implemented in style(p) technologies and has also seen intense growth, the lack of clear stand for the customers. Since each of the three business units have large(p) independently and behave as separate entities with different cultures, there has been a lot of information loss. Huanghe Technology is currently being faced with issues like lack of proper customer support, lacking technical support and also numerous call drops between the customer care and sales teams. Hence it is crucial that the company implements a change plan to help develop an organized and effective approach to resolve this issue. The principal(prenominal) focus of the change plan is on the customers and their ineluctably. Huanghe Technology currently has its customer service say-so in UK and the company currently plans to reorganize this by keeping all of the node Service Department activities for the Huanghe UK office under the supervision of a new head. This can cause two main issues, i) resistance from the employees, ii) a nonher(prenominal) independent unit to deal with customer service. Hence these are the main issues that the company currently needs to focus on while developing the change management program. Also, in the case of the SOHO customers, the company has tack down two different channels to meet the needs of these customers. The first is where the company caters to the need today and second where the products is sold by retailers like Tesco. In the retail channel, the technical aspects are dealt with by the company directly. However there is a major gap that has been found here and it is clear that the SOHO customers are not getting adequate technical support from the company. Proposal for New Customer Service Department Customer Relationship Management (CRM) plays an essential role in every business and holds an enormous importance in todays competitive world. CRM is a business strategy that has been built around the notion of being customer-centric (Evans, OMaley, & Patterson, 2004). The main aims are to have optimum revenue by better customer propitiation through improved